Xbox Try Again We Had Trouble Getting Your Messages

If yous're having bug with Xbox Live, we've got the answers you need. We're covering all the common problems players have logging on Live, getting games to work, accessing content, and more. Take a look and observe the troubleshooting steps for your problem!

Annotation: Your interface might look a petty dissimilar depending on the UI changes Xbox has made, whether yous are part of the Xbox Insider program, and other factors. But all the important features should still be there.

Commencement: Cheque to see if in that location are server problems

Before we become into specific bug that plague Xbox gamers, it's always a proficient thought to start past seeing if Xbox Live is down in your region. This does happen occasionally, tin can happen at whatever time, and may only happen in some locations.

You lot can check past going to the Xbox Live status page and clicking on the particular content or activity yous are trying to practice, to see if Microsoft has logged whatever recent problems with information technology. Y'all can also bank check Downward Detector, which tends to be a fiddling faster in recording an ongoing issue.

If it looks like service is down, that indicates a problem with servers that could be related to any number of factors, from maintenance to server failure. At that place's not much to do now except wait for the problem to be resolved. Proceed checking the status page, Xbox Support Twitter, and other sources to see when the solution is confirmed.

Note that games also take their ain servers, which tin can experience similar problems. If you are just having problem accessing one game, pay a visit to the title's own website or support folio and meet if they are reporting any problems (Xbox Support also occasionally reports on these issues).

Check your error codes

Sometimes Xbox Alive will give you an error code when yous try to practice something, similar playing a game, watching a movie, or opening an app. For example, fault 0x80048051 indicates that Xbox Alive is downwards entirely, or that you have a Microsoft account problem that you need to check. You tin can bank check all mistake codes here: They often requite y'all the right identify to start with your troubleshooting, or even offer a quick set up.

Note that these codes are different than the error codes that a specific game will requite you lot, like Destiny 2'southward infamous Weasel or Chicken codes when servers are having trouble. Xbox mistake codes are only for full general arrangement or connection problems.

Can't sign into Xbox Live

If your Xbox turns on normally and seems to office properly only won't permit you sign into your business relationship at all, this indicates an account issue more than a problem with Live itself. Endeavour to sign in manually and take particular intendance that your username and password are correct. If you can, hop onto a calculator and sign into your Microsoft account to see if that'south working properly. If information technology looks like the problem is with your business relationship in particular, there are ii things you lot can try.

Bank check your business relationship: Microsoft does suspend accounts for enough reports of bad behavior or violations of the Services Understanding. You lot tin can sign in and check to see if your business relationship has been suspended by visiting this webpage.

Check your security settings: Occasionally, problems with not having the right hallmark information or business relationship password volition block you from your account. This may happen if your account was hacked. Yous should become email notifications nigh any odd security changes, and you tin go hither to check on security settings specifically. Note that if you lot update or change security settings, it will take 30 days to fully go into effect, and during this fourth dimension period some Xbox Live features, like managing parental controls, will be blocked. This is also a expert time to check your billing information and make certain all payment info looks correct.

No Xbox Alive online content is available

If you can sign into your account without problem only can't admission any Xbox Live content, peculiarly online content, at that place are a few things you can try to gear up the problem.

First, effort a total reboot. You tin can shut down your Xbox directly from the controller (assuming you lot aren't frozen trying to get online), only nosotros suggest a difficult reset instead, since this tends to resolve issues more reliably. Hold down the power button on the front of your console for at to the lowest degree ten seconds, until it shuts off. At present disconnect the ability cable from the Xbox, wait for another 10 seconds, and reconnect, so restart. Your Xbox will take a infinitesimal to fully kick upwards again, and you lot tin run into if this fixes the problem.

You may also want to examination your internet connection. Press the Xbox button on your controller when signed into Xbox Live, then go to Contour and System to the correct, cull Settings, and in the General section, visit Network Settings. Look for the choice to Test network connection. Xbox Live will run this test and written report if it can connect successfully or non. If it reports a problem, so your internet has an outcome. Xbox may provide more detailed information you lot can use to troubleshoot this result, but it'southward a skilful idea to check your cablevision connections, reboot your router if necessary, and see if your local internet is having any bug.

Can't connect to Xbox Live

In this case, Xbox Live is up and running, merely you lot can't connect and you aren't getting whatsoever helpful error codes. In that location are ii things to try to see if your connection needs to be fixed.

Cheque your IP settings: Visit Settings nether Profile and System, and select Network settings in the General section. At present choose Avant-garde settings from the list. Here, wait for IP Settings: Select information technology and make sure the settings are turned to Automated. Restart your console and run across if this helps.

Check your firewall settings: Your router or gateway may have firewall settings that are preventing a proper Xbox Live connexion, especially if you recently replaced these devices. Check for any congenital-in firewalls past visiting device settings, and disable them to come across if this makes a divergence.

Constant lag across games

If all your online games are lagging no matter which you lot try, this indicates a problem with your overall internet connectedness. You can test this speedily by going to Contour and System on your Xbox, choosing Settings, and choosing Network Settings in the first section. Now select Test network speed and statistics, Detailed network statistics,or a like option available on your version of Xbox.

This will give you details on the speed, packet loss, and latency. For most online gaming with other players, you want a connexion that's at least 2MBps, with latency under 200 milliseconds and preferably no or very little package loss. If it looks like you don't accept enough bandwidth, effort disconnecting other (less important) devices in your home from the cyberspace and run across if your operation improves.

My new download is way likewise slow

Stop playing games or streaming content, both on your Xbox and on other devices. You want to requite your Xbox Live download every bit much bandwidth as possible to get the job done. Otherwise, there's not much you tin can practise just wait. Ready downloads to happen overnight if you are downloading a lot of data all at once. If it looks similar a download has frozen, test your internet connectedness to meet if annihilation is wrong.

I can't capture the content that I want

To capture what just happened, press the Xbox button and press the X button, which volition automatically capture the final 30 seconds for you. If you want to capture a longer period of time, press the View push (the dual-window icon next to the Start push) and choose what period you want to capture, up to two minutes.

To record what you will be doing, press the Xbox button, choose Capture & share, and select Start recording. Open the guide again and press X to terminate recording whenever you lot desire. Yous can usually record for up to 10 minutes … if you take room to store the video file.

Everything works simply party chat and other party features

This frequently indicates that your NAT setting is as well restrictive. Changing your NAT blazon to "open" is the best way to solve this: Y'all tin see your NAT type in Network settings on your Xbox at any time. Changing it is a little more complicated, because information technology varies based on the router yous have. Mostly, you will demand to visit your router or internet connection settings, and look for an option to enable UPnP, or Universal Plug and Play. This should switch your NAT type to open up. Xbox has more than information that may be able to assistance you in this process.